Terms & Conditions

terms and cond

1. Introduction

These Terms & Conditions govern your use of the Vertex Biolabs website and the purchase of products from us.

By using this website or placing an order, you agree to be bound by these terms.

2. About Us

Vertex Biolabs is an online retailer of research-grade products.

For any enquiries, contact:

3. Product Use Disclaimer 

All products sold on this website are:

  • Intended strictly for research purposes only
  • Not for human consumption
  • Not for medical, veterinary, or therapeutic use

By purchasing from us, you confirm that you are:

  • A qualified professional or researcher
  • Aware of the nature and proper handling of these products
  • Complying with all applicable laws and regulations

4. Orders

  • All orders are subject to acceptance and availability
  • We reserve the right to refuse or cancel any order at our discretion
  • Once an order is placed, you will receive confirmation via email

5. Pricing & Payment

  • All prices are displayed in GBP (£)
  • We reserve the right to change prices at any time
  • Payments are processed securely via third-party providers (e.g. Stripe)

6. Shipping & Delivery

  • We aim to dispatch orders promptly
  • Delivery times are estimates and not guaranteed
  • We are not responsible for delays caused by couriers or external factors

All orders are shipped in plain, unbranded outer packaging to ensure discretion

7. Returns & Refunds

Due to the nature of our products:

  • We do not accept returns for opened or used items
  • Returns may only be accepted for faulty, damaged, or incorrect items

To request a return, contact us within 48 hours of delivery.

Approved refunds will be processed to the original payment method.

8. Liability

Vertex Biolabs shall not be held liable for:

  • Misuse of products
  • Failure to follow proper research protocols
  • Any indirect or consequential loss

All products are supplied “as is” without warranties beyond those required by law.

9. Intellectual Property

All content on this website (including text, images, branding, and logos) is the property of Vertex Biolabs and may not be used without permission.

10. Privacy

Your use of this website is also governed by our Privacy Policy.

11. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes will be subject to the jurisdiction of the courts of England and Wales.

12. Changes to Terms

We reserve the right to update these Terms & Conditions at any time. Changes will be posted on this page.