1. Introduction
Vertex Biolabs are committed to protecting your personal data and respecting your privacy.
This Privacy Policy explains how we collect, use, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018
2. Who We Are
Vertex Biolabs is the data controller responsible for your personal data.
If you have any questions, you can contact us at: info@vertex-biolabs.com
3. What Personal Data We Collect
We may collect and process the following data:
- Full name
- Email address
- Billing and shipping address
- Phone number
- Order and transaction details
- IP address and device information
- Website usage data (via cookies and analytics)
4. How We Use Your Data (Legal Basis)
Under UK GDPR, we must have a legal basis for processing your data:
Contractual Necessity
To:
- Process and deliver your orders
- Manage payments and refunds
- Provide customer support
Legitimate Interests
To:
- Improve our website and services
- Prevent fraud and maintain security
- Analyse customer behaviour
Legal Obligations
To:
- Comply with tax, accounting, and legal requirements
Consent
Where required, we rely on your consent for:
- Non-essential cookies
- Marketing communications (if applicable)
- Review invitations (e.g. Trustpilot)
5. Payment Information
Payments are processed securely via third-party providers such as Stripe.
We do not store full payment details. These providers process your data in accordance with their own privacy policies.
6. Sharing Your Data
We may share your data with:
- Payment processors (e.g. Stripe)
- Delivery and logistics providers
- Website hosting and IT providers
- Analytics services
- Review platforms (e.g. Trustpilot)
All third parties are required to respect your data and only process it for specified purposes.
7. International Transfers
Some of our service providers may transfer your data outside the UK.
Where this occurs, we ensure appropriate safeguards are in place, such as:
- Standard Contractual Clauses (SCCs)
- Adequate data protection agreements
8. Data Retention
We only retain your personal data for as long as necessary to:
- Fulfil the purposes we collected it for
- Meet legal, accounting, or reporting requirements
9. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request erasure of your data (“right to be forgotten”)
- Restrict processing
- Object to processing
- Data portability
- Withdraw consent at any time
To exercise your rights, contact: info@vertex-biolabs.com
10. Cookies
We use cookies to:
- Ensure website functionality
- Improve performance
- Analyse traffic
- Support marketing and review services
You will be asked to consent to non-essential cookies when visiting our site.
11. Data Security
We implement appropriate technical and organisational measures to protect your data, including:
- Secure servers
- Encrypted transactions
- Access controls
12. Complaints
If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the:
Information Commissioner’s Office (ICO) https://ico.org.uk
13. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page.